FAQ - Frequently asked questions

In the Online Order System (OOS), exhibitors have the opportunity to conveniently order a wide range of services from the trade fair as well as offerings from the official service partners.

The system not only allows the booking of services and products for the operation of your trade fair stand, but also supports detailed stand planning. This includes, for example, editing and uploading a stand sketch to ensure a customized and precise design of your exhibition booth.

You can log in with an existing user account or create an account via Login on the OOS homepage. In order to receive the order authorization, the user account must be linked to the stand order of participation via the OOS.

Please note that products and services can only be ordered in the OOS after official admission.

For some events, you can order media services via the OOS shortly before admission. All technical and other services can be ordered in the OOS after receipt of admission.

The order deadlines can be selected at the top left of the start page of the respective OOS store. All services/products are listed there with the corresponding order deadlines.

You can also find the individual order deadlines in the detailed view of each product/service.

Additional users can be invited via your OOS user account:

My Account / Stand Management / User Management

This is where you can invite, for instance, a stand builder or further users to your stand. The invitation only refers to the currently selected stand order. Please remember that any additionally invited users have the same rights as yourself.

The event information (Mailing: Newsletter Updates) will be sent exclusively to the admin. Order confirmations are only sent to the respective user. Via the order history, the orders of all users (total overview) for the stand order can be called up.

You can find the order summary under:
My Account → Stand Management → View Order Summary.

The order summary is organized by service partners.
Orders for Messe Düsseldorf articles are listed first.

Select the desired service partner and open the article overview by clicking on the ">" symbol in the corresponding row.

In the order summary, select the section of the service partner and open the item overview by clicking on the ">" arrow. The current status is displayed next to each item.

Additionally, the current status can be found in the order history and the PDF order summary.

Please click the Login button the OOS start page. Via the query "Can't remember your password?" you can request a link to change your password by e-mail. You will then receive a corresponding link to change, which for data protection reasons is required for 60 minutes is available for a limited time. Please consider, that a password reset function is only possible with an active user account.

Orders from the previous event can be carried over to the next event, provided the product is still available.

If a previous order exists, the button "Orders from the last event" will appear in the new stand order or in the Stand Management (Online Order System / OOS). This allows orders from the past event to be transferred.

The overview includes:

• All products available for purchase in the OOS,
• The quantity from the previous order,
• The quantity in the current order (if already added).

For available items, a button to the detail page is displayed. If a product is no longer available, a notification will appear.

Bank details in the Online Order System (OOS) can be used for:

• Refunds (credit notes)
• Payments of possible reimbursements

To enter or update bank details, log in to the OOS, go to "Stand Management", and click on the "Bank Details" button.

Please send your requested change to onlinesupport@messe-duesseldorf.de and provide the following information:

Changes to address details:

1. Company data

2. Trade fair website (exhibitors & products)

3. Billing address

Changes to contact persons:

1. Name of the previous contact person

2. Reason for the change

3. Complete contact details of the new person

Only the administrator is authorized to enter bank details in the OOS.
Other users or authorized representatives do not have permission to modify bank details.

Please enter the bank details in the following format:

1. Account Holder Name:

   • Enter only the account holder’s name.
   • Do not use special characters.

2. Bank Name:

   • Enter only the bank's name (without address details).
   • Do not use special characters.

3. SWIFT Code:

   • Enter only the SWIFT code in this field.
   • Either IBAN or Account Number must be provided in the respective field.

4. IBAN:

   • Enter only the IBAN.
   • The SWIFT code must be provided in the corresponding field.
   • Leave the Account Number field empty.

5. Account Number:

   • Enter only the account number.
   • The SWIFT code must be provided in the corresponding field.
   • Leave the IBAN field empty.

Additional Note:
Either "SWIFT Code / BIC + IBAN" or "SWIFT Code / BIC + Account Number" must be filled in.
Incorrect or missing information will result in error messages.

After entering the details, click the "Save" button.

Bank details are stored for 6 months after entry.
The expiration date is displayed to the right of the bank details.

After 6 months, the bank details are automatically deleted.
If needed again, they must be re-entered.

You have the possibility to apply for cancellation at the OOS after your login via:

 My Account / Stand Management / View Order Summary / Items / List of items / Request for cancellation 

If the 'Request for cancellation' button is already inactive, the cancellation must be made by the responsible department / service partner.

Please send cancellation requests to: onlinesupport@messe-duesseldorf.de