It all started as it should, with a commitment. One Friday in 1990, a salesman selling aftermarket cables met with a customer who needed a custom assembly for a critical project. due Monday. When asked if it was something his company could do, the salesman replied without hesitation: “Absolutely.” How would he pull it off? It didnt matter because he simply knew he would. What mattered was the commitment to his customer, no matter what it might take. He walked out of that meeting, jumped in his car, and drove to Mexico to find someone who could help him deliver on his promise. That original spirit of customer service and “can do” mentality still permeates all that we do at OCP. Although since that time OCP has clearly focused on what we do best, we still take to heart every commitment we make to a meeting or exceeding our customers expectation in every way. So when you ask, “Is OCP the supplier for us?” We can reply without hesitation: “Absolutely.”
Speed and Responsiveness Around the Globe.
Sometimes it takes getting bigger to act smaller and more nimble. That might seem contradictory, but when youre serving abroad and demanding an audience, it takes breadth in your operations to provide the speed and efficiency of a comprehensive, global resource. During the last year, our OCP de Mexico facility has doubled in size, weve expanded our international partner group, and added offices in Hong Kong, and a warehouse in China. Only with this type of global presence can we fully serve a diverse clientele, from the smallest distributor to the largest multi-national corporation. And only in this way can our flexible, responsive approach deliver the efficiency our customers demand.
Exceptional Products Maximum Satisfaction.
We can be the friendliest, most efficient supplier our customers have, but if the quality of the product we deliver fails to meet their expectations on any level, we can expect that relationship to quickly end. At OCP, we understand that our commitment to quality is directly related to our customers satisfaction. Despite the challenges of growth and change, we have maintained a standard that has never wavered. Over each of the last three years, OCP has achieved a stringent quality goal of 99.5% product acceptance rate clearly positioning itself as a leader amongst its peers in the wire and cable industry. This continuous quality level is a reflection of the quality of our staff.
Going Past the Extra Mile.
We know that if our customers are not happy, we wont last. We also know that they may not always be buying just the product we ship out the door. They expect a responsive staff that can help them achieve their goals. Sometimes that means we have to solve an engineering problem, sometimes its locating materials they cant find, but more often then not, its the effort of everyone on our staff, in every department, understanding we all play a crucial part in our customers success.
Bigger, Better, and not Slowing Down.
The old saying goes, “There is only growth or decay.” The choice seems obvious, but strong steady growth takes hard work. Its work that OCP continues to attack with vigor. From our commitment to constant improvement of our quality manual system, to aggressive positioning on the leading edge of technology and capabilities, its our goal to enter each day in search of ways to grow and improve. Nothing is a more direct measurement of that than sales. In an ever-changing market, with increased demands and pressure to remain responsive and progressive, OCP has experienced dynamic growth during the last five years, and with a committed staff and dedicated partner base, that looks to continue for quite some time.