06.08 Other equipment and devices for information and communication technology
Other equipment and devices for information and communication technology
Product category: Speech processing systems, speech recognition systems / dictation systems
AC Voca Voice-driven Assistant for Healthcare
AC Voca Voice-driven Calling Assistant for Healthcare is transforming patient, staff and customer service experience by providing an instant, natural-language AI calling solution.
AC Voca allows callers to use free language when looking for medical services or information and provides them with 24/7 availability and zero wait times, while also providing internal staff with an ad-hoc, hassle free calling experience. AC Voca for Healthcare makes everyday communication reality, for both doctors and patients, as easy as never before.
The AC Voca voice recognition engine is based on modern AI architecture (Deep Neural Network), and features the AudioCodes Guided-NLU (Natural Language Understanding) technology with seamless linguistic coverage optimization for medical jargons. The AudioCodes state-of-the-art DNN engine can reach more than 90% accuracy with its voice recognition capabilities, providing users with a natural, intuitive call flow and service experience.
By using AC Voca Voice-driven Calling Assistant, phone operators and customer service teams are more available to handle complex tasks, and to provide patients with a more personalized and attentive service.
AudioCodes Voice.AI was introduced in January 2018 as a strategic business unit that provides a one-stop-shop for Actionable Voice-driven Calling and Enterprise Interactions Recording solutions.
Our industry-leading Voice.AI architecture includes a powerful voice recognition engine based on Deep Neural Network technology, together with Guided Natural Language Understanding and Speaker Adaptation capabilities – both of which improve accuracy and linguistic coverage.
The Voice.AI unit is made up of voice experts, linguistics and VUI professionals that provide our customers with ongoing professional consulting and support.
AudioCodes Voice.AI technology, combined with AudioCodes industry leading telephony & networking expertise, results in a unique blend of knowledge and cutting-edge solutions for enterprise needs.
As a global, public company (NASDAQ: AUDC) with an enduring commitment to the foundation of all human communications – voice, AudioCodes designs, manufactures and sells advanced Voice over IP and converged VoIP and data networking products, applications and professional services to global enterprises, medium and small business, as well as to service providers globally.
Among our strategic partners you can find: Microsoft, Alcatel-Lucent, Avaya, BroadSoft, Genesys, Verizon and more.