Audiocodes Germany GmbH of Frankfurt am Main at MEDICA 2017 in Düsseldorf -- MEDICA - World Forum for Medicine

Audiocodes Germany GmbH

Hanauer Landstr. 148a, 60314 Frankfurt am Main

Hall map

MEDICA 2017 hall map (Hall 15): stand B40

Fairground map

MEDICA 2017 fairground map: Hall 15


Erik Heirman

ACVoca DACH Sales Manager

+49 69 678 3053 24


Gidi Adlersberg

Product Marketing Manager



Our range of products

Product categories

  • 06  Information and communication technology
  • 06.06  Communication systems

Our products

Product category: Communication systems

AC Voca Speech Recognition Routing Solution for Healthcare

Most healthcare centers are required to handle a vast amount of daily incoming calls from thousands of callers. Combined with tens of possible phone destinations (i.e. medical departments, research institutes, labs etc.) callers are faced with an extremely challenging phone routing environment, one that typically requires human assistance and management.

With the AudioCodes voice-based routing solution for healthcare institutes, external callers simply say the name of desired medical service, department, lab or any other phone destination, and the call is automatically transferred. This voice routing solution dramatically shortens wait times and provides callers with a friendly, innovative calling experience, while saving the alternative cost of human phone receptionists.

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Company news




Oct 24, 2017

Speech connects people

AC Voca now offers voice-controlled call routing for healthcare facilities in the German, Austrian and Swiss markets
Frankfurt, 24 October 2017.

Hospitals receive hundreds of calls every day – large hospitals may even receive thousands. This can make it difficult to get in touch with a specific clinic or person by phone. Callers frequently find themselves in a queue before they are finally connected by a central switchboard operator – or they have to navigate a maze of keypad entries in response to voice prompts. This is annoying for the caller, takes up the hospital’s valuable human resources, and does not offer a high standard of service quality.
With AC Voca, this process is much faster, easier and more efficient for both parties. Thanks to the voice recognition technology by AudioCodes subsidiary AC Voca, multiple callers can use voice input simultaneously to be connected to the departments or people they are trying to reach. Erik Heirman, Sales Manager for Germany, Austria and Switzerland at AC Voca, explains how it works: ‘The patients simply call the central number, say the name of the department they are trying to reach, and are then connected automatically.’ The VocaONE solution for incoming calls not only significantly reduces wait times, it also improves the caller’s experience and saves money which would otherwise be spent on switchboard staff taking the calls.

Up to 80% cost savings
‘VocaONE delivers cost savings of up to 80% compared to conventional telecommunications solutions. We are very proud to have achieved a recognition rate of over 90% during the first few weeks after installation alone,’ says Heirman. These figures demonstrate the benefits of AC Voca’s solution, which is strictly data protection-compliant. This is backed up by the recent positive evaluations from a German university hospital as well as from Ratiopharm/TEVA Pharmaceutical Industries.

Reaching colleagues using voice recognition
AC Voca not only directs incoming calls, but internal calls as well. ‘The process is the same: with VocaNOM, the caller simply has to say the name of the colleague they want to reach, and they are then connected to them directly,’ explains Heirman. Searching for contact information can be time-consuming, which is why effective communication is important, and a major advantage in the daily hustle and bustle of a hospital. ‘AC Voca greatly improves the call experience for patients, while still making use of the existing telecommunications infrastructure. Switching to the solution is easy and cost-effective; the savings make up for the installation costs within the first year,’ the sales manager explains.

In Israel, AudioCodes’ domestic market, AC Voca has already been in use for ten years, and 80% of public hospitals now use the solution. Other customers include prestigious educational institutions, such as the University of Tel Aviv and the Technion Israel Institute of Technology. Large corporations such as Ratiopharm/TEVA, Intel, Motorola, Ernst & Young, Nestle and Sodastream also place a premium on the time and cost savings offered by AC Voca.

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Sep 5, 2017

AudioCodes Speech Recognition Solution Deployed at the Rambam Healthcare Campus in Israel

AudioCodes, a leading provider of converged voice solutions that enable enterprises and service providers to transition to all-IP voice networks, announces a full deployment of its speech recognition solution for incoming call routing at the Rambam Healthcare Campus, one of Israel’s biggest hospitals.

Prior to deploying the AudioCodes speech recognition voice routing, the Rambam Healthcare Campus had to handle a vast amount of incoming calls from patients, wishing to be directed to a specific medical department. Calls were transferred by traditional means of a DTMF phone menu requiring multiple digit input for phone navigation, or via manual handling by a phone receptionist.

By utilizing the AudioCodes speech recognition routing solution, tens of thousands of Rambam’s patients are now able to self-direct themselves to the desired medical service or department by voice alone. Patients simply dial Rambam’s main phone line, say the name of the desired medical department they wish to reach, and the call gets automatically transferred.

Ofer Kanner, Chief of Operations at the Rambam Healthcare Campus said: “The AudioCodes speech recognition technology has delivered a significant improvement in performance at the Rambam Medical Campus. Out of 1,500 daily incoming calls, only 100 of them are now directed to a human operator, whereas all other calls are handled entirely by the AudioCodes speech recognition routing solution”.

“Prior to deploying the AudioCodes speech recognition solution, we were utilizing phone receptionists for incoming call transfers, with limited availability. Following the deployment of the AudioCodes speech recognition technology within our medical center, we are now offering our callers a continuous, 24/7 automatic voice routing solution to easily transfer their calls. It also gave us the opportunity to optimize our work-force, as we can now re-allocate phone receptionists to other departments in the Rambam Medical Campus, where the addition of work force is in great need. Aside to the voice routing of incoming calls, it was only natural for us to further deploy the AudioCodes voice routing technology for the general, everyday use of our own internal employees and staff.”

The deployment of the AudioCodes speech recognition solution at healthcare campuses is gaining traction with numerous large-scale hospitals in the country and abroad, in U.S. and German markets.
Tzacki Naim, General Manager of AC Voca said: “We are extremely excited to launch our speech recognition voice routing solution at Rambam. With so many possible phone destinations, departments and services on one side and thousands of callers on the other side, our voice routing solution makes a natural fit.”

“We’re seeing more and more organizations realizing the need and benefit of the AudioCodes speech recognition technology, allowing callers to reach a desired phone destination by voice alone. Our solutions make a perfect fit for today’s medical centers. All have the same need to easily and promptly route calls in the most natural way – speech.”

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About us

Company details

AC Voca is an internal AudioCodes subsidiary aimed at delivering top-notch, enterprise-grade speech recognition solutions for organizations and businesses. With vast technology experience, AC Voca is designing and delivering an independent speech recognition engine with unique enterprise expertise since 1993, carrying out hundreds of enterprise projects and solution deployments.  

The AC Voca speech recognition technology is backed by dedicated linguistics, voice and data engineers, allowing an extremely high detection rate in its designated work-related domains, with over 95% call routing success rate. Speech recognition capabilities are supported in multiple languages.  

As an AudioCodes subsidiary, the AC Voca speech recognition solutions are enjoying the highest degree of integration and interoperabilitywith any telephony PBX or IVR systems.  

Within several years of activity, AC Voca solutions are deployed in hundreds of organizations, including global enterprises such as Intel Corporation, Motorola, E&Y, Teva Pharmaceuticals and more, with proven success, customer satisfaction and a positive, meaningful ROI.  

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Company data

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Area of business

Information and Communication Technology

Company information as a PDF file