Intro: Nobody likes to wait a long time in a doctor's office without knowing when it will finally be their turn. The start-up dubidoc has therefore developed a self-check-in that can solve this problem. The company founder is Dr. Fahimi-Weber, who uses the self-check-in in her own ENT practice.
Dr. Shabnam Fahimi-Weber: We have installed self-check-in here in my practice because we really do have a bottle-neck at the registration desk. We simply had few staff there and a lot of rush. Two or three doctors work here.
There are 20 people who have an appointment, who actually have an appointment at 8:05 am. But just to get in, to be allowed to sit in the waiting room, it takes 20 minutes, half an hour and then they're sitting there.
Offtext: Self-check-in is a software solution and can be used on different end devices. Here it is installed as a prototype in a terminal. The practical thing is that adjustments and bug fixes can be carried out remotely by the dubidoc team.
The human avatar guides you through the simple menu, which can be customized. Registration works either by scanning a QR code, which is assigned when the practice makes an appointment online, or without an appointment. Patients are welcome to register independently.
Dr. Shabnam Fahimi-Weber: We are very satisfied because, to be honest, we didn't think it could establish itself so quickly. And the employees think it's great because it immediately simplifies their workflow. They see this queue and suddenly the queues get smaller without them having to do anything. So the acceptance in practice was great. Above all, digitalization brings us relief.
Offtext: The start-up not only offers self-check-in, which is just the “last” piece of the puzzle of a complete digital patient journey: from online appointment scheduling to scanning documents, completing the medical history before the visit to the practice and finally being able to make further appointments. Dr. Fahimi-Weber sees this as a significant advantage for all processes related to resource allocation.
The "digital waiting room" shows, for example, how long a patient has been in the practice and whether they have already seen one of the specialists. An estimated waiting time is also displayed for the doctor and those waiting.
Dr. Shabnam Fahimi-Weber: So sending this prognosis is also important for us so that the patient is a bit calmer and thinks: Okay, I've got 40 minutes to wait now, I can do something else. We can initiate all of this from the digital waiting room.
Being able to register yourself, being independent and then also knowing clearly: How long will it really take until it's my turn? That's a more relaxed situation for patients too.
We would then like to further develop self-check-in so that patients can perhaps check in from home.
Offtext: Dubidoc continues to work on integration into existing practice programs in order to optimize all processes involving patient data. It relies on open interfaces so that different systems can be connected flexibly. Digitization gives everyone involved more time for the important things.
Dr. Shabnam Fahimi-Weber: The human aspect is important to us because we can use these digital solutions to make human interaction longer.
