SpeechMagic™ Cuts Transcription Costs at Borgess Medical Center -- MEDICA - World Forum for Medicine


Philips Speech Processing

SpeechMagic™ Cuts Transcription Costs at Borgess Medical Center

Philips SpeechMagic™ cuts transcription costs at Borgess Medical Center by 40%

Vienna, Austria and Kalamazoo, Michigan, USA - Royal Philips Electronics (AEX: PHI, NYSE: PHG) has announced that Borgess Medical Center has reduced its transcription costs by $212K over the past 12 months as a result of implementing the Philips speech recognition technology SpeechMagic.

At Borgess, 129 physicians are using SpeechMagic-based dictation for various medical reports, including medical records, emergency medicine, cardiology, occupational medicine and physical therapy.


Borgess Medical Center is a 424-bed teaching hospital in Kalamazoo, Michigan. An increasing volume of dictation, the scarcity of transcriptionists and pressure to reduce the cost of outsourced transcription services, represented a significant challenge for the IT department.

As a solution to the escalating costs Borgess integrated SpeechMagic together with the dictation workflow Fusion Text from Dolbey into its Electronic Medical Record (EMR) system. "We aimed for a smooth transition to speech recognition without burdening physicians with additional work. Therefore we chose an integrated back-end solution that doesn't change the doctors' working habits," said Martha Morris, IT Director, Borgess.

The transition to speech recognition commenced with training SpeechMagic to each physician's voice characteristics. During this phase dictations were transcribed normally but SpeechMagic analyzed the resulting text and audio data, with the technology adapting automatically to the author's dictation style, dialect and vocabulary. Once enough data has been gathered physicians are placed in active speech recognition mode at the click of a button, without requiring any change of their working habits. Medical transcriptionists (MT) are now presented with a recognized draft of each dictation for review, correction and completion.


After a year, the cost of outsourced transcription services is down by forty percent of the original $530K, which represents a saving of $212K. The change from typing to editing has resulted in significant productivity gains for MTs of up to fifty percent.

The productivity increase has reduced report turnaround time to 4 - 72 hours, compared with 24 - 96 hours previously. Immediately after a report has been edited, it is automatically saved in the EMR and available for the physician to sign.

Human resource management has also become more flexible, as Gail Price, Manager MT, for Borgess points out: "In the course of the last six months I have lost four staff members. Thanks to SpeechMagic I had to fill only two positions, as we are now able to handle the workload with a smaller team."

Price continued, "Fusion Text powered by SpeechMagic has helped us increase our productivity, cut costs and improve the working environment. Releasing reports shortly after consultation positively impacts patient care. We are highly satisfied with the product of SpeechMagic."

For further information please contact:

so2say communications
Armin Scheuer
Tel: +49 30 219 13 914