Quick Help in Case of Emergency at the Touch of a Button -- MEDICA - World Forum for Medicine


Vitaphone GmbH

Quick Help in Case of Emergency at the Touch of a Button

Vitaphone Emergency Call System 1300 is Rated Best by Consumer Magazine Programme "markt"

Mannheim. Mobility, safety and a self-determined life are very important in particular to the elderly. Emergency call and care systems may constitute a valuable support. This is why the renowned consumer and economic magazine programme "markt" of Westdeutscher Rundfunk used the pre-Christmas period to test the systems of three manufacturers under real conditions. The emergency call system Vitaphone 1300 – including a mobile phone with GPS receiver and direct connection to the Telemedical Service Center available around the clock - clearly came out on top whereas the systems offered by other manufacturers showed clear shortcomings – including a double breakdown.

The tester used the forest Hürtgenwald in the Eifel region as setting and simulated two emergency situations that may occur frequently in everyday life together with three older ladies who had ordered the devices in the normal way via the service providers. Only difference: whereas a bus stop was the site of the incident in the first case - and thus easy to find, the second fictitious case of emergency happened on a park bench in the middle of the forest. Relatives of the test persons should be informed after the emergency call has been triggered. The aim was to find out whether the devices reliably transmit their owner’s position and whether the promises of quick information of relatives in connection with the initiation of emergency measures given by the providers are kept.

The emergency call system Vitaphone 1300 performed both tasks reliably. Thanks to the direct connection to the Telemedical Service Center, GPS location of the test person worked under the difficult conditions in the forest as well. The team of the Telemedical Service Center informed the grandson as contact person immediately after the emergency call and described him the way to his grandmother. "Sven is led to his grandmother after 15 minutes by Vitaphone. In the meantime, he even receives two calls from the call center asking whether it had better call an ambulance. Great plus," explain the editors of "markt" at their website.

"The test result documents clearly that more than 10 years of telemedical expertise and development for the benefit of mankind and medicine pay off. And we are also a bit proud of that," explains Dipl.-Kaufmann Matthias Quinger, Managing Partner of Vitaphone GmbH, regarding the results of the editors of "markt".

By means of the satellite navigation system GPS (Global Positioning System) integrated into Vitaphone 1300, the device can be located in the open. Accuracy amounts up to 15 meters. The GPS data are transmitted automatically to the Telemedical Service Center while the communication for the emergency call is being established. The whereabouts of the caller can also be shown graphically on a map there. Moreover, the software automatically states the telephone number of the rescue coordination Center responsible for this location. This is how no valuable time will be lost in case of emergency.

The direct connection with the Telemedical Service Center can be used for other services as well: based of the exact position data, the user of the mobile phone may receive a large number of site-specific information from the Service Center. Whether hotel, petrol station or the next pharmacy, the user will receive competent information around the clock.

The emergency call function of Vitaphone 1300 can be activated at the push of a button even if the mobile is switched off. The voice communication is established after having pressed the emergency button in this case as well. But the device can do even more: With the user's prior consent, the Telemedical Service Center can actively establish a communication with the Vitaphone 1300 and query the location. The current GPS data are then transmitted to the Service Center and the mobile phone is located. This function is important, for example, when the user is no longer able to make an emergency call himself / herself on account of an accident or an acute disease.