Provides Enhanced Customer Service through Improved Visibility, On-demand Access to Customers’ Life-critical Anesthesia, Inhalation Systems
Bad Ems, Germany – October 31, 2007 – HEYER Medical AG an internationally recognized provider of inhalation, anesthesia and ventilation equipment today announced the launch of its Advanced Remote Management Services (ARMS). This newly launched service provides customers with proactive remote monitoring and maintenance of Heyer equipment while still maintaining strict adherence to network security and regulatory practices.
The technology behind the HEYER’s ARMS is ComBrio’s Virtual Service Infrastructure (VSI), a virtual, secure IP infrastructure used for the continuous transport of real-time remote device monitoring data and on-demand access for remote device management. Initially being offered on its new life-critical VentOR anesthesia system and maris III units, ARMS will enable HEYER service personnel to address systems issues before they reach a critical state and fully diagnose system failures prior to on-site personnel deployment. This guarantees that the right services and part replacement is performed the first time, resulting in reduced downtime and rapid equipment resolution.
ARMS gives Heyer services personnel access to a unified, secure and accountable platform to efficiently and remotely monitor VentOR and maris III units across the globe. This enables product experts to perform a variety of proactive services including real-time device monitoring, performance diagnostics, alarm and alert collection, preventative maintenance, calibration, remediation and repair.
“The equipment we offer our customers is used for critical life support where high performance and availability is vital,” said Klaus Schickhaus, president of HEYER Medical AG. “The introduction of our ARMS will maximize uptime assuring customers that their systems will be operational when they need them most. ComBrio’s VSI provides us with a cost efficient and highly scalable method of gaining visibility and on-demand access to all Heyer devices at our customer sites. In short, it provides increased safety at reduced cost. We believe our health provider customers will embrace it because the infrastructure does not violate federal government regulations, risk patient privacy protection or require any modifications to customer network security found with dial-up or VPN based remote access methods.”
“The Remote Product Services market is rapidly growing and HEYER Medical is at the forefront as an early adopter in the medical technology field” said Dave Boulos, VP of product management and marketing, ComBrio, Inc. “Using ARMS based on our VSI solution will facilitate service and maintenance through advanced methods of remote product support.”
ARMS will be available in January 2008 for support of the VentOR and maris III systems, with planned expansion to support on other HEYER equipment offerings.
HEYER Medical’s will be showcasing a live demonstration of ARMS at the MEDICA fair in Dusseldorf /Germany from November 14-17 in Hall 11, B19.
About HEYER Medical AG
Founded in 1883 by Carl Heyer, HEYER Medical AG is an innovator in inhalation technology for the treatment of respiratory tract diseases. The company is still in its original location of Bad Ems, a health resort with a long tradition, idyllically situated on the River Lahn between Frankfurt and Cologne.
HEYER is an internationally acknowledged specialist in state-of-the-art inhalation and anesthesia equipment, ventilation and patient monitoring, oxygen concentrators, breathing therapy equipment and connecting equipment. Their products are used all over the world, particularly in the medical field, in clinics and practices in Europe and Asia as well as in the Middle East, South America and the USA. Their inhalation equipment is also increasingly used in wellness applications and for treatment and care at home.
About ComBrio, Inc. www.combrio.com
ComBrio is a provider of virtual IP infrastructure used to monitor and manage remote devices. Targeted at Remote Product Services (RPS) providers and their enterprise customers, ComBrio’s Virtual Service Infrastructure (VSI) increases security and regulatory compliance, improves service response times and reduces network costs. VSI is the first unified RPS environment that comprehensively provides the delivery capabilities required by service providers and the control capabilities that is vital to enterprises. ComBrio’s VSI spans a multitude of industries and monitor device types while fully leveraging the existing investments in best-of-breed monitoring tools. Founded in 2002 by industry veterans and backed by seasoned investors, the company is headquartered in Westborough, MA.